Customer success stories

Participating in the Face-to-Face program with H5P was an incredible learning journey! The interactive sessions were engaging and easy to follow, making complex concepts simple to understand. I highly recommend this program to anyone looking to enhance their skills in a hands-on and interactive way. Thank you.

Explanations were good regarding the competencies methodology on the content matrix.

Enjoyed learning about a lot of the capabilities that moodle has!

We have been using Pukunui to support our Moodle platform for the past three years. We recently approached Pukunui to assist with some integration issues we were having with our new enrolment system. Support was also required in making the Moodle platform more interactive for our students and to cut down the work for our trainers. Pukunui helped by explaining the benefits of a more interactive platform, they set up grader reports for our all our courses. Attached our students to each course and individual modules and assessments. The consultant worked throughout the day with two of my staff via Skype to iron out any glitches.

The team at Pukunui worked seamlessly with the enrolment system provider to ensure our organisation had the best solution to our issues with a very quick turnaround. The result was amazing. The students can now see what needs to be completed when they log on, they also have up to date information on assessments and can see what has been achieved and what has not. As a team we found the training and the experience a revelation on what Pukunui and the Moodle platform has to offer. Their staff were amazing, nothing was too much work or too much effort, thank you. We look forward to growing the platform to maximize the work of the team and our trainers.

Thanks for all your work and patience on our Moodle projects this year, they are all looking fantastic. I have been incredibly impressed with the communication, work quality, professionalism and value for money of Pukunui and I recommend you widely!

Trainer is very resourceful and nice.

Pukunui has been providing a 5 star service to GAC Corporate Academy from commencement. The Pukunui team is extremely Moodle savvy, builds excellent rapport, which leads to outstanding service wrapped up with high-calibre client relationship. We appreciate their consistent support and ability to meet our needs.

Pukunui staff will respond very promptly to any issue you have with your LMS.
Responsiveness, approachability, professionalism, reliability, friendliness.
Easy to work with
Keep up the great work… I felt less dumb when I contacted you 🙂 you do not just facilitate education, you embody what education is all about 🙂 Thank you.

Thank you for your help in the last two weeks. Also a big thanks to your support crew. In the three months that I have been here, they have been outstanding. They are a very professional group and I really appreciated their expertise, their prompt responses and friendly approach. Best of luck to you all.

FPNSW has contracted Pukunui to support and maintain the installation and customisation of our Moodle since 2013. During this time we have implemented numerous customisations and continue to work with them to set up integrations with our other systems to further enhance our education services.

Recently, as a result of helpful advice from Pukunui, we added an additional Moodle site for a training partnership program we have with another NGO. All stakeholders in this project have been impressed with the layout, look and feel of the new site.

Throughout our relationship Pukunui have been professional and knowledgeable as we’ve navigated our way through understanding Moodle’s capabilities and the options available to make the most of our LMS.

The nature of the organisation I work in, is such that sharing of information and approval processes can require longer timelines than usual, although once approval has occurred prompt action is expected, in order to meet set outcomes and deadlines. Pukunui have been supportive and patient throughout the ebbs and flows of our in-house processes and demonstrate a willingness to achieve outcomes in a tight turnaround time whenever possible.

As a result, we have a cost effective, functional and flexible LMS which meets our requirements, as well as access to the support we need to maintain our continued growth and expansion into online learning.

Pukunui, with specific reference to Vinny, Jonathan, and Putri, not only have done a fantastic job of initially understanding and preparing their services to the needs of WIPO and the participating IP Offices but also delivering great training and technical support in a very agile, customer-centric way.

Explanations on the settings of tools were exceptional.

I use Moodle for a number of my clients and often have some tricky customization requests. Dom and Vinny are always working at coming up with solutions to meet these needs. They are like my own little IT department, thanks guys!

Willingness to help when things are not quite meeting needs!

If you want a learning management platform, use Moodle and get Pukunui to host it. You will be in good hands.

If you’re looking for a Moodle provider, look no further. My courses work well and are beautifully branded. If I ever have any questions or issues, they are dealt with promptly and professionally. I highly recommend Pukunui – they are simply the best!

The topics covered in the training appear to be relevant and essential for anyone who wants to use the LMS effectively. The course setup and student assignment sections, for example, help participants understand how to create and manage courses and assign students to these courses. The discussion on assessment tools and content editing also helps participants learn how to upload assignments, quizzes, tutorials, and other course content onto the LMS. Ms Putri’s way of delivery which was layback and well-prepared made it easy to understand. Overall, it seems that the LMS 101 training was well-designed and informative, and participants found it helpful in their LMS usage.

I really appreciated your help on this. Once again I find the Pukunui Support team to be one of the most efficient and effective support teams that I have worked with over the many years of my career. I hope you pass my compliments onto your Manager.

It was really a comprehensive training session and I got a chance to clear my queries and rectify mistake while creating H5P content, Great work. It was indeed an excellent session, looking forward to attending more of such trainings in near future.

I thoroughly enjoyed the training session. The trainer was very knowledgeable and made the topic easy to understand. The training was really helpful and I learned a lot.. It’s worth recommending to others. The most important aspect is that our trainer, Miss Iza excels at explaining things, making them easier to understand.

We are very pleased with our working relationship with Pukunui, it is clear that the team is passionate about the services they provide and all queries are handled quickly with excellent service. Early in the relationship, Vinny stated that he wanted our custom, and that sentiment comes through with every engagement. Since we are a small user and lack in-house expertise or experience, Pukunui is the partner we were looking for, and it feels that no query is too small. We hope to expand our use of e-learning in future years.

I have been very satisfied with the level of support and assistance from Pukunui over the past 4 years. The technical and admin support has been excellent and hosting has always been consistently reliable. I would highly recommend the services of Pukunui to any organisation wanting support and hosting with the Moodle LMS. Thanks again for your support.

Whether the issue is big or small, Pukunui staff are always helpful – nothing is ever too much trouble!

Pukunui is simply the BEST! I don’t have a “favorite” part of using Pukunui – you are all fantastic people doing a fantastic job!

Pukunui are simply the best people to deal with! Always helpful and friendly, nothing is ever too much trouble (even the silly questions). They are reliable, honest, do business with integrity, think outside the box, and provide solutions and support in a professional and timely manner. You won’t go wrong dealing with Pukunui!

Thank you! For all that you do!!!!! I would be lost without your friendly support and the guidance you provide is the BEST!

General questions…..but also, due to holes in my back end knowledge….significant help in understating the customized set up of our Moodle shell

Personal contact…not just via email, but via phone. Quick response time. Often significant time spent by Pukunui is solving our problem.

Pukunui have been able to assist in very reasonable time frames, solving our problems….coming up with options…. but have also gone above and beyond to support me in my new role….on my request have been able to provide further options and pathways for learning and support.

Thanks to the Team! Much appreciated!

I didn’t get the opportunity to thank you for your excellent efforts over the past 2 days of moodle training. The program was outstanding – mostly thanks to your very dynamic approach. I was really concerned that it would be over my head, but you made it accessible, do-able and enjoyable. The fact it seemed easy on your part is exactly testament to your skills as a trainer. Well done.

The trainer gave clear explanation and instructions.

Easy to follow!

Great details.Thank you for organising this.

Amazing! As this is my first time being exposed to moodle and H5P, it’s interesting and enjoyable to learn. Another benchmark of how broad our technology has come. There are many more ways to make lessons more interesting even in online or physical classes.

For the past 5 years Pukunui Technology has been my Moodle hosting partner and has provided me with exemplary service in my capacity as eProject Manager for the VET Development Centre. A critical aspect of my role is to afford digital solutions for the Victorian VET sector by modelling best practice use of learning management systems.

I approached Pukunui Technology when my existing partner was unable to provide me with the solutions I needed. Not only did Pukunui provide me with that solution, but they did so within 24 hours. For me, this herald the beginning of what I knew would be a fantastic working relationship. As my needs changed, so too did Pukunui’s capacity to adapt accordingly to support me. I work autonomously, but am secure in the fact knowing that even though Pukunui are on the other side of the country, they are super responsive to my often critical and urgent support requests.

I have engaged Pukunui to develop my Moodle theme, build custom plugins modules and adapt Moodle processes to respond to my individual needs and specifications. The process, quality of work, and development methodologies are built around sound working practices. They were not only able to meet my needs but often in very short timelines. I have engaged Pukunui in a number of instances for this service.

I offer this testimonial in full support of Pukunui. I have many clients who are often looking for Moodle hosting partners and I do not hesitate in recommending Pukunui Technology to them, as I would to any organisation who wanted a holistic hosting partner. If there was one thing I would say to encapsulate my experience with Pukunui it would be that they are respectful of my individual needs and are accommodating to meet their service obligations to ensure my work processes are both efficient and effective.

I have no hesitation in recommending Pukunui and would be more than happy to advocate for them to any potential client.

The trainer is fun and knowledgeable.

I’d like to express my thanks to the Pukunui team for their fantastic service. Our course looks great and works the way I want it to, even though I am a novice in the Moodle world. Pukunui is patient, supportive, responsive and flexible.

Interactive and engaging participation.

Another KPI achieved – upgrading and revamping our Moodle site! Knockin’ it out of the park today! Have to give it up for the Pukunui guys, though – fabulous job!

Recently we have made some changes to Moodle and as a result one of our plugins, Turnitin, stopped working. I know this is a third party plugin, but I am very thankful for your assistance as we tried to work out what the issue was (particularly as the Turnitin support was not altogether helpful). I am just emailing to say thank you for the outstanding support and assistance you have provided. Your response was incredibly prompt and I am grateful that you were always happy to talk to me (and I called quite a bit!).

Pukunui have successfully hosted the TELL Centre Moodle Elearning site for + 6 years. We have always received and continue to receive excellent customer service and support from the Pukunui team. In addition to the hosting, we recently requested a new development within our Moodle site which required specific functionality and navigation. This brought with it challenges to both teams. The drive, focus, and expertise of Pukunui staff and their sharing of knowledge with us, resulted in a successful build of the new functionality.

Thank you so much for all your help and support you have offered me over the past 18 months. I wanted to say it has been a pleasure working with you and I would highly recommend your services to others.

Good training and experience.

Great training. It benefited us, on how to create the competency framework and learning plan.

Pukunui Technology have hosted our Moodle for several years. We have found them to be very professional and always helpful! In developing our customised reporting, they have always endeavoured to understand our business and made sure that they understood the end result we were trying to achieve. Pukunui have assisted us in developing our Moodle site to a high level and have always been supportive of our goals.

Dom, Jim and the team helped me immensely with the build and development of our Moodle site. They have been there every step of the way with advise and assistance with all aspects Thanks everyone at Pukunui!

Accommodating with using the Moodle platform to suit our needs and showing the variable attributes of the platform.

Call these guys – easy to talk too – always happy to help.

With Pukunui, Moodle is usually a problem-free learning portal. If you want to improve your reports or find a way to better use the LMS features, you will find a qualified answer from Pukunui.

Easy to use, very flexible and easy to customize.

Pukunui group will offer very qualified, and friendly support.

Pukunui staff is amazing and always willing to offer the best possible customer support.

Good and interactive contents!

Thank you for all your support and assistance over the last couple of years with our Moodle site hosting. You have been excellent with your support and services and I would highly recommend Pukunui to anyone!

Pukunui provides support and keeps us updated during the upgrade process. The process runs smoothly without any issues. Great job.

Over the past few years, Pukunui has provided excellent support to us in a whole range of situations. They are super responsive and solved every problem we had. We have recommended them to several people who were in the market for a great LMS. Thank you.

I took a Moodle Master Class at Pukunui Technology in Malaysia and it was great. The nature of training was simply exceptional as it provides thorough discussion and explanation of topics, useful and concrete hands-on exercises, and a social, interactive and collaborative e-learning experience among us, participants and our trainer. The facilitation of training was outstanding and was handled professionally.

The Pukunui team did a great job at assisting us with the recent Moodle upgrade. Our learning portals are running smoothly as soon as the maintenance mode was turned off. Keep up the good work!

I learnt a lot during the sessions. Truly Great.

Interesting and informative in learning new engaging platforms. Very Interesting and informative to learn H5P as an e-learning tool.

Useful for all!

I’d just like to say thank very much for the excellent Moodle training. I live in the South West of WA and being able to attend this course by Skype made a huge difference to me. The Moodle training was perfect and it felt tailor made just for me! Having time to go over our company’s site and iron out any issues I was having was such a massive help and clarified a few of the training points. The lesson time and spacing between each session was perfect.

Nice session.

Very informative and valuable training that helps me create engaging online learning experiences for my students.

Once again, I really appreciate how prompt, friendly and helpful your team is. I moved our hosting from another company to Pukunui and am so glad I did as the support is second to none.

My experience with Pukunui Technology has been nothing short of world class. We are a relatively small company with 1 IT support member; whilst he was on his holiday, our current moodle hosting became unstable, constantly having blocked IP address issues, database glitches and timing out. Pukunui managed to set me up a trial space, and then helped me complete the migration (including updating the DNS records) in less than a week. Since then, the site has been robust, and delivering the user experience we want. In short, client for life.

Pukunui Sdn Bhd is always a dedicated and knowledgeable learning platform provider. They work hard to create the best LMS system to serve students. I would say Punukui is one of the very few companies that GETS what clients want, KNOWS the hows, and actually DOES it.

Trainer is friendly and communicates well.

Training execution was great. The trainer engaged with us throughout the session, which is an important element of remote training.